Although I have not posted about Pharmacists and the use of the Internet and I have not found many research on this topic,  it’s clear that these health professionals are playing an important role in healthcare. Therefore, they also have a role in relationship with the Internet, specially Community Pharmacists, who are probably the most accessible health professional and are daily dealing with all kind of patients. Health promotion, Health prevention, Health Literacy, patients’ education,… are just some of the fields where Community Pharmacists can encourage patients to become more engaged in their own health care or their relatives health care.

Following our analysis of the integration of Information and Communication Technologies into medical practice and into nursing practice, we have analysed Community Pharmacists. The specific objectives were to develop and characterise a typology of CPs based on their ICT utilization and to identify factors that can enhance or inhibit the use of these technologies.

Cluster one consists of CPs whose information needs place a greater emphasis on international and national information; on activities related to professional education and information from the Pharmacists Association as well as workplace and pharmaceutical industry. This group also emphasizes ICT use for activities such as information search, communication and the dissemination of information as well as for corporate activities. This group is thus referred to as representing ‘integrated Community Pharmacist’. The label is used descriptively in order to capture the sense that for this group ICT are a mundane and valued resource. Cluster two is characterised by notably different features to the previous one. The second profile represents those CPs placing less emphasis on ICT so are consequently labelled as ‘non-integrated Community Pharmacist‘.

Statistical analysis of the relationship between these profiles  revealed that ‘integrated Community Pharmacist‘ are more likely to start using Internet at an earlier stage, to consider it very useful, to use this tool on a daily basis, to have a blog and to consider Internet health information very relevant. No significance association related to age, gender or pharmacy ownership was found.

Further analysis of the relationship between the two profiles and the pharmacist-patient relationship resulted in ‘integrated Community Pharmacist‘ being more likely than ‘non-integrated Community Pharmacist‘ to recommend that patients go online to find health information and to have more patients that discuss such information during a consultation. ‘Integrated Community Pharmacist‘ are also more likely to believe that patients going online for health information improve their autonomy and their quality of life as well as improving both the health professional/patient relationship and  the pharmacist/patient relationship. Finally, ‘integrated Community Pharmacist‘ are more likely to be found on the Internet searching or providing advice on professional forums. Additionally, drivers for ICT use such as improving communication with other health care professionals and improvement in work productivity are likely to have a higher impact on ‘integrated Community Pharmacist‘ while barriers such as lack of training or lack of time are less likely to challenge them.

It was observed that factors related with ‘intensive use of Internet’ (every day), ‘emphasis on Internet for communication and dissemination’ as well as information needs from the Pharmacists Professional Association play a positive and significant role in the probability of being an ‘integrated Community Pharmacist‘. Recommending patients going on-line for health information and discussing or sharing patients’ Internet health information findings also have a positive and significant role.

Acknowledgements

The research reported is part of a broad study supported by Departament de Salut de la Generalitat de Catalunya (Catalonia Health Department) and directed by Prof. Manuel Castells. Survey launched is a result of collaboration between the Internet Interdisciplinary Institute at Open University of Catalonia and the Pharmacist Association of Barcelona (Col.legi Oficial de Farmacèutics de Barcelona).

We are planning to launch again our survey to Physicians, Nurses and Pharmacists with the collaboration of their Professional Associations of Barcelona. Therefore, we are redesigning the questionnaires and checking our multivariate analysis. Following the published paper entitled “The integration of Information and Communication Technology into medical practice”, we have send to a peer-review journal another paper focused on Nurses. Below you can find the main figures:

Table 5 revealed that cluster one (4.58%) is composed of those nurses who make greater use of ICT and the Internet for access to clinical and scientific information. The nurses within this cluster are also more likely to use ICT as a resource for publishing and international contact on national and international information. This first profile represents those nurses who place high emphasis on ICT in that it forms an integral part of their practice. This group is thus referred to as representing ‘Integrated nurses’. In other words, ICT and the Internet has become an important tool to be used in the delivery of care for the ‘integrated nurse’.

Cluster two (95.42%) is characterised by a distinctive set of features. The second profile represents those nurses who place less emphasis on ICT so that it is used to support their daily work only when required. This group are consequently labelled ‘Non-integrated nurses’.

Statistical analysis of the relationship between the two profiles (see Table 6 of the presentation) revealed that ‘Integrated nurses’ are more likely than ‘Non-integrated nurses’ to carry out research activities, to consider the Internet is ‘very useful’ to their nursing practice and to recommend that their patients use online health information. ‘Non-integrated nurses’ are more likely than ‘integrated nurses’ to be only engaged in delivering nursing care and to believe that patients use of online information will have little impact on their treatment their or understanding of their condition.

Finally, it was found that all the variables included have a significance explanatory power regarding the integration of ICT within nursing practice (see Table 7). It was observed that an ‘emphasis on international information’, performance ‘research activities’ and ‘the perception that health information available on the Internet’ was relevant to nursing played a positive and significance role in the probability of being an ‘Integrated nurse’.

Acknowledgements

The research reported is part of a broad study supported by Departament de Salut de la Generalitat de Catalunya (Catalonia Health Department) and directed by Prof. Manuel Castells. Survey launched is a result of a collaboration between the Internet Interdisciplinary Institute at Open University of Catalonia and the Nurses Association of Barcelona (Col·legi Oficial de Infermeres de Barcelona).

Lately, I have been checking and reading some scientific papers about health communication from:

• Journal of Health Communication: International Perspectives
• Health Communication
• Patients Education and Counselling

The aim is to write a paper based on the presentation done with Michael Hardey:

The purpose of this paper is  to identify how health professionals view public use of the Internet and whether new forms of communication are emerging with the following objectives:

• To identify the utilisation, experience, expertise, barriers and expectations that doctors, nurses and community pharmacists have with the Internet and the email.
• To identify the experience and expectations that doctors, nurses and community pharmacists have with patients using the Internet.
• To identify factors that can enhance the integration of the recommendation of health information available on the Internet and the email within the health professional / patients relationship.

Any reference, suggestion, recommendation… about the presentation will be appreciated.

On 26th October I have the opportunity to act as a moderator in a symposium called Communication in health 2.0, organized by the Institute for Continuing Education (IDEC) and the University of Pompeu Fabra’s Science Communication Observatory (OCC). First of all, I would like to thank Vladimir de Semir, Gemma Revuelta and Clara Armengou for their invitation and their organization of the symposuum. I really think that University has a role as a hub to disseminate and research about this topic in collaboration with the rest of the actors (industry, healthcare providers, professionals, Government,…).

Act as a moderator gave me the opportunity to work on the Health Communication field as a framework of part of the research I have been doing and develop the first step towards the conceptualization of Health Mass-Self Communication.

Yesterday I had the pleasure to attend the defence of Ismael Peña‘ thesis Measuring digital development for policy-making: models, stages, characteristics and causes, “which deals about the digital economy and whether governments should help in its development for it might have a positive impact on the real economy and on the society at large”.

Dissertation supervisor: Tim Kelly

Composition of the committee:

President: Tim Unwin (University of London)
Secretary: Joan Torrent Sellens (UOC)
Members: Robin Mansell (London School of Economics)
Bruno Lanvin (INSEAD)
Laura Sartori (Università di Bologna)

Substitutes:
Gustavo Cardoso (Instituto Superior de Ciências do Trabalho e da Empresa)
Rosa Borge Bravo (UOC)

CONGRATULATIONS Dr. Peña-López. I’m proud to work with you in the same research group I2TIC.

I’m so excited about World Internet Project 2009 Macao (July 8 - 10) where I’m presenting a paper done with Dra. Rita Espanha entitled Health and the Internet: Autonomy of the User.

Abstract:

Information access and distribution are growing and the ways in which this information and knowledge democratisation occurs are many, scattered and diverse. Individual health, and its daily management, never involved as much information as nowadays.

The aims of this paper are: to identify and characterise the role of daily information and communication practices for health individual management in Portugal and to identify and characterise some trends on a global scale of the Internet use for health purpose.

Considering all Internet activities within WIP database 2007, cluster analysis was carried out to define an e-readiness index to the Network Society. Citizens who have more probability to be in worse health status due to their age are those who have also more probability to be less e-readiness or even dropped out of the Internet.

Parallel to the “informed patient” concept, we must consider also in our approaches the “generation divide” and the “e-readiness divide” concepts associated with health.

The World Internet Project (WIP) is a major, international, collaborative project looking at the social, political and economic impact of the Internet and other new technologies. Conceived as the study of the Internet that should have been conducted of television in its early days, the WIP believes that the Internet’s influence will ultimately be far greater than television. Whereas television has mostly been about entertainment, the Internet has the potential to transform how the world plays, works and learns… +info

I’m working on the presentation but after the meeting it will be uploaded. Finally I would like to thank Imma Tubella, Carlos Tabernero and specially Joan Torrent, colleagues from Internet Interdisciplinary Institute (IN3) at Open University of Catalonia, for their support to travel to Macao.

On 23rd June I had the pleasure to present some of the results of our research in the Brown Bag Seminar Series at Science and Technology Studies Unit (SATSU) in the Department of Sociology at University of York where I’m as a visiting researcher.

I have to thanks all the people who were there for their questions and comments. Special thanks to Michael Hardey who helps me to improve the statistics labels. Now we have to keep working on some papers using these analysis.

From “Disconnected Citizen to “Networked Citizen”

From “Utilized ICT physicians” to “Integrated ICT Physicians”

Of course, any comment or suggestion will be very welcomed indeed

I just want to share my presentation “Healthcare system 2.0: from industrial healthcare to network healthcare”. It could be also entitled “From information to interaction, from citizen to networked citizen, from physicians to networked physicianas… Healthcare in transition to Network Society”. I have to congratulate  Kroniker, Sanidad 2.0 and Healthcare Department of Euskadi, specially Dr. Rafael Bengoa, for their wonderful job as organizers and support of the conference.

My presentation was based on a research carried out in Catalonia. Our analysis suggests a transition from industrial healthcare system to network healthcare systems with clear gaps and divides:

• From plane and low quality health web pages (more than 50% of the 1240 web pages analysed) to interactive health websites (just 5% of them)
• From excluded citizens who do not have access to ICT, do not use the Internet and do not care about them, to network citizens, who have access to many ICT devices and use the Internet to read/write, share ideas and socialize.
• From traditional physicians (70%) to network physicians (30%), who use Hospital Information System intensively, who use the Internet to spread information, to search national and international research information, to communicate with patients and healthcare professionals to sum up the Internet is embedded on their work routines as interactive space.

As you have already noticed the presentation is in Spanish. I have translated the last two slides. The first one summarizes the drivers of this transition from citizens and healthcare professionals point of view:

The second one is  a framework for policy-makers to manage this change developed by Ismal Peña, another member of Interdisciplinary Research Group on ICTs (i2TIC), based on Measuring digital development for policy-making: Models, stages, characteristics and causes. The role of the government

We have to keep working into this framework to adapt it better to healthcare system. Although I think It perfectly fixes within the healthcare system.

From May to September,  I’m a visiting researcher at Science and Technology Studies Unit (SATSU).

SATSU, in the Department of Sociology, “is a specialist unit dedicated to rigorous analysis of the social dynamics informing contemporary and prospective science and technology. It has an established international reputation as a centre of excellence in three areas: the sociology of the biosciences, mobilities, informatics and space, and science and technology governance. the Department of Sociology” directed by Andrew Webster.

As a part of my visiting at SATSU, Darren Reed has invited me to teach a seminar in his course entitled Exemplary Empirical Studies in Social Informatics in the MSc Social Informatics and Management. My intervention was about how the research I have been involved in the past years was developed. So it is not about the research results but about research processes. Here goes the slides:

Finally, I would like to thank  all the wonderful people I have met at SATSU for their kindness.  It was so easy to settle into the unit. Of course, special thanks indeed to Michael Hardey.

On 23rd January 2009 I defended my PhD thesis “Internet, health and society. Analysis of the uses of internet related to health in Catalonia” supervised by the IN3’s Director and UOC Research Professor Manuel Castells. I’m translating my slide presentation, it takes time because It has many figures, just take a look at the Spanish version, and my talk to English but I would like to share the Spanish version of my presentation and the main structure in English.

Objectives:

• Identify and characterize the presence of the actors of the Catalonian healthcare system in the Internet
• Identify, characterize and explain the determinants of the use and social practices that the principal actors of the healthcare system carry out through ICT, specifically that of the Internet

Research questions

• What type of quality information and applications related with Health are offered on the Internet?
• How can the presence of the healthcare system’s actors on the Internet be characterized?
• Which are the main barriers and incentives of patient support groups for Internet use?
• What are the ICT uses of the citizens with regard to health and how can they be characterized?
• What are the consequences of citizen ICT use, specifically that of the  Internet, regarding the management of their health and the relationship with their healthcare professionals?
• What are the determinants (technological and non-technological) of the demand of healthcare services by citizens via the Internet?
• What are the uses of ICT, especially the Internet, by healthcare professionals  and how can they be characterized?
• What are the determinants (technological and non-technological) of the uses of the Internet by health care professionals (Physicians, Nurses and Pharmacist)?

General Hypothesis:

• The interaction between social structure, the increase of information flow and ICT causes a transformation in social practices and in the behaviour of the actors of the  healthcare system

Sub Hyphotesis

• The Internet is basically an information space on Health and not an interaction space between the actors of the healthcare system; therefore health webs are characterized by the offer of information resources, by the lack of applications related with communication or services and by levels of quality associated with the actor who provides the resource

• The interrelation between access, use and assessment of ICT, healthcare services demand and the capacity of the individuals to take decisions over their own health or those closest to them determines the use of the Internet to access to the health system, a new patient profile called the e-patient

• The interrelation between the intensive use of ICT, specially the Internet, the positive assessment by healthcare professionals of these technologies in relation with their work activities and their patients, the intensive use of the information and professional work oriented towards research determines a new professional profile called the  Networked healthcare professional.

Methodology

This thesis has verified that:

• The Internet constitutes an information space on health and not an interaction space between the various actors in the healthcare system; consequently, health webs are characterized by the offer of resources related with information, the lack of applications related with communication and services, and certain levels of quality associated with the actor that offers the resource.
• The interaction between access, use and evaluation of ICT; the demand of healthcare services and the capacity of the individuals to take decisions over their own health and those closest to them, determines the use of the Internet to have access to the healthcare system, i.e. determining a new profile of patient that we have called the e-patient.
• The interrelation of the intensive use of ICT, especially that of the Internet; the positive assessment of these technologies in relation with their work and their patients; the intensive use of information, and a professional activity oriented towards research determines a new professional profile which we call the networked healthcare professional (networked physician, networked nurse, networked pharmacist)

Future lines of research

• Analysis of the determinants of the processes of innovation of the healthcare systems in relation to ICT
• Analysis of the determinants of the state of health in the context of the Network Society
• Analysis of public policies in the context of the Network Society
• Analysis of the technological dynamics and interactions, economic and social of biomedical research in the context of the Network Society

Spanish presentation

You can check all the references here or on my personal reference manager. Ismael Peña and Oriol Miralbell have blogging and comment the event. Finally, this thesis is just the beginig of a research career. If you have found any interesting point or something to disscuss or compare, let’s share. As Liverpool supporters You’ll Never Walk Alone.